Legal document

Shipping Policy

Operator: FIRSTSTONE TRADING sp. z o.o.
Version: 2.0
Effective date: 2026-06-06
Last updated: 2026-08-09
Language: Polish
Legal contact: compliance@purepoint.pl

Operator: FIRSTSTONE TRADING spółka z ograniczoną odpowiedzialnością (FIRSTSTONE TRADING sp. z o.o.) KRS: 0001254766 | NIP: 7831958614 Registry court: District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register (KRS) Registered office: ul. Wierzbięcice 44A/40A, 61-568 Poznań, województwo wielkopolskie Voivodeship Correspondence / Shop service address: ul. Wierzbięcice 44A/40A, 61-568 Poznań Representation: Krystian Dawidowski — Member of the Management Board (sole management board, individual representation) E-mail: contact@purepoint.pl (Shop) | compliance@purepoint.pl (legal and shipping matters) e-Delivery address (ADE): AE:PL-21312-60691-FGBFV-19 Shop domain: purepoint.pl

Version: 2.0 Effective date: 6 June 2026 Last updated: 6 June 2026 Review cycle: quarterly (next review: 6 September 2026)

Preliminary provisions and definitions
Nature of shipping — ambient-temperature shipping and protection of the Research Material
Delivery area — Poland, European Union, export outside the EU
Table of prices and delivery times
EU per-country matrix — regulatory conditions of 16 selected jurisdictions
Logistics partners — InPost, DPD, GLS, DHL
Export outside the European Union — End-Use Declaration and Sanctions Policy
Customs duty, import charges, HS tariff classification
Order fulfilment time — preparation and transport
Procedure on collection — parcel inspection and damage report
Parcel insurance
Emergency situations — damage, delay, return to sender
Geo-block — exclusion of sales to specified jurisdictions
Shipping complaints — procedure
Bibliography
Change history
Final clause

§ 1. Preliminary provisions and definitions

This Shipping Policy (hereinafter: the “Policy”) sets out the rules, costs, time frames and legal conditions for the delivery of Research Materials (hereinafter also: “Products”) offered by the Operator in the online Shop operated at the address purepoint.pl (hereinafter: the “Shop”).
The Operator of the Shop is FIRSTSTONE TRADING sp. z o.o., with its registered office in Poznań at ul. Wierzbięcice 44A/40A, 61-568 Poznań, województwo wielkopolskie, entered in the register of entrepreneurs of the National Court Register under number 0001254766 (hereinafter: the “Operator”).
The Policy forms an integral part of the PUREPOINT Shop Terms and Conditions. In the event of any discrepancy between the Terms and Conditions and this Policy, the provisions of the Terms and Conditions shall prevail, unless the Policy expressly regulates a given matter in a more detailed manner or more favourably for the Qualified Buyer.
For the purposes of the Policy, the following definitions apply: – Qualified Buyer — a natural person carrying out economic, professional, research or academic activity, a legal person, or an organisational unit without legal personality, acquiring Products for a purpose connected with such activity, excluding a consumer within the meaning of Art. 22(1) of the Act of 23 April 1964 — the Polish Civil Code (Journal of Laws 2024 item 1061, as amended, hereinafter: the “CC”). The Shop conducts sales exclusively to Qualified Buyers. – Research Material / Product — a chemical substance of defined identity and purity, sold exclusively for the purposes of in vitro laboratory research, analytical validation, R&D development work, and as a reference standard — with the express exclusion of diagnostic, therapeutic, cosmetic and supplementary applications, as well as any in vivo use (on humans or animals). – Ambient-temperature shipping (ambient) — the standard shipping model applied by the Operator: the recommended storage of the Product is 2–8°C, however the lyophilisate (powder) is resistant to short-term transport at ambient temperature and does not require a cold chain, and therefore the Products are transported without active or passive cooling, in robust protective packaging. – Storage after reconstitution — the storage conditions of the Product after dissolution (reconstitution) with bacteriostatic water: refrigeration at +2°C to +8°C and short-term use in accordance with the recommendation on the product sheet. – End-Use Declaration — a written statement by the Qualified Buyer that the Product is intended exclusively for research purposes, submitted prior to shipment to a jurisdiction outside the EU. – Geo-block — a list of jurisdictions to which the Operator does not provide shipping due to sanctions, export restrictions or compliance risks. – HS code (Harmonized System code) — the international tariff classification of goods, used in customs declarations.
This Policy is effective from 6 June 2026 and supersedes all earlier versions of the PUREPOINT Shop Shipping Policy.

§ 2. Nature of shipping — ambient-temperature shipping and protection of the Research Material

The recommended storage of the Product in lyophilisate form (powder, before reconstitution) is 2–8°C, away from light and moisture; under these conditions the Product retains its stability for a long period (typically up to 24 months). The lyophilisate (powder) is, however, resistant to short-term transport at ambient temperature and does not require a cold chain in transport. Shipping is carried out at ambient temperature (ambient); a cold chain is not required. After reconstitution of the Product with bacteriostatic water, it should be stored at 2–8°C and used within a short period, in accordance with the recommendation on the product sheet. Bacteriostatic water (liquid) is likewise resistant to short-term transport at ambient temperature.
The Operator applies the following packaging standards (ambient shipping): – Outer packaging: 3-ply cardboard box of class B or C, marked “STORE AT 2–8°C / KEEP AWAY FROM LIGHT AND MOISTURE / FRAGILE / RESEARCH MATERIALS”. – Shock protection: bubble wrap or filler paper protecting the glass vials against mechanical damage in transport. – Moisture protection: an internal foil bag protecting the Product against moisture and light. – The Operator does not use cooling inserts (gel packs), dry ice or isothermal packaging — these are not required, since the lyophilisate is resistant to short-term transport at ambient temperature.
Lyophilised Products are resistant to short-term transport at ambient temperature, and therefore the Operator does not carry out temperature monitoring (datalogger, TTI) — this does not apply to ambient shipping.
The Operator shall not be liable for deterioration in the quality of the Product resulting from: – improper storage of the Product after delivery (not in accordance with the instructions on the label and product sheet — in particular, failure to refrigerate at +2°C to +8°C after reconstitution), – force majeure (natural disasters, carrier strikes, border blockades, extreme weather conditions lasting more than 48 hours), – an incorrect delivery address provided by the Qualified Buyer.
InPost Parcel Locker: due to the resistance of the lyophilisate to short-term transport at ambient temperature, the InPost Parcel Locker is a fully acceptable and recommended delivery method — it is the primary, cheapest shipping channel. The time for which the parcel is held in the locker does not affect the quality of the lyophilised Product.
Passing of risk (B2B trade): since the Shop conducts sales exclusively to Qualified Buyers who are not consumers, in accordance with Art. 548 § 1 and Art. 544 § 1 CC the risk of accidental loss or damage to the Product passes to the Qualified Buyer at the moment the Product is handed over to the carrier (the parcel is handed over to the carrier for shipment). The protective provision of Art. 548(1) CC, which shifts the moment of passing of risk to the time the buyer takes possession of the item, applies only to consumers and does not apply to the Qualified Buyer. If, however, a given Buyer is deemed to be a consumer or an Entrepreneur with consumer rights (PnPK), Art. 548(1) CC applies accordingly until the passing of risk. The provision of this paragraph does not limit the Operator’s liability or the Buyer’s rights in respect of transport damage described in § 10–§ 12.

§ 3. Delivery area — Poland, European Union, export outside the EU

Poland (100% of the territory): the Operator carries out shipping to the entire area of the Republic of Poland, including islands (e.g. Wolin, Uznam) and areas that are difficult to access, without additional surcharges.
European Union (100% of member states, with exclusions): the Operator carries out shipping to all 27 EU member states, subject to: – compliance with national regulations on the trade in Research Materials (see § 5), – the Buyer or the delivery address not being subject to EU sanctions, – the absence in a given country of provisions restrictively classifying a specific Product as a medicinal product or a narcotic / psychotropic substance requiring authorisation.
Geographical exclusions (geo-block): the Operator does not carry out shipping to the following jurisdictions: – Russian Federation (RU) — EU sanctions, Regulation 833/2014 as amended. – Republic of Belarus (BY) — EU sanctions, Regulation 765/2006 as amended. – Islamic Republic of Iran (IR) — EU and UN sanctions. – Democratic People’s Republic of Korea (KP) — UN and EU sanctions. – Syrian Arab Republic (SY) — EU sanctions, Regulation 36/2012. – Republic of Cuba (CU) — US OFAC restrictions, compliance caution. – Bolivarian Republic of Venezuela (VE) — EU sanctions, Regulation 2017/2063. – Republic of the Union of Myanmar (MM) — EU sanctions, Regulation 2013/184. Regulatory details concerning the geo-block are set out in the Sanctions Policy of the PUREPOINT Shop.
Export outside the European Union (to non-geo-blocked third countries): shipments outside the EU are carried out individually, on the basis of a written enquiry from the Qualified Buyer addressed to compliance@purepoint.pl, and include: – submission by the Qualified Buyer of an End-Use Declaration (see § 7), – verification of the delivery address against restricted parties lists (EU Consolidated List, US OFAC SDN, HMT UK Sanctions List), – an individual calculation of the cost of delivery and insurance, and an estimate of customs duty and import taxes in the country of destination (borne by the Qualified Buyer), – preparation of the export documentation (commercial invoice, packing list, customs declaration).
The Shop conducts sales exclusively to Qualified Buyers. During the ordering process, the Qualified Buyer confirms that the conditions set out in the Shop Terms and Conditions are met, including holding the status of Qualified Buyer confirmed by a Qualified Profile Statement (KOP).

§ 4. Table of prices and delivery times

Delivery prices and projected fulfilment times are presented in the table below. All prices are gross prices expressed in Polish złoty (PLN). The times stated are in business days counted from the day the parcel is handed over to the carrier.

No.	Delivery method	Price (PLN)	Time (business days)	Notes
1	PL InPost Parcel Locker (recommended, cheapest)	19.00	1–2	Collection 24/7, primary shipping channel
2	PL InPost standard courier	25.00	1–2	Door-to-door delivery, SMS monitoring
3	PL DPD priority courier	35.00	1	Next-day delivery, guaranteed SLA
4	EU Tier 1 (DE, FR, IT, ES, NL, BE, AT, DK, CZ, SK)	70.00	2–4	DHL Express or DPD
5	EU Tier 2 (PT, IE, FI, SE, EE, LV, LT, GR, BG, RO, HU, SI, HR, CY, MT, LU)	95.00	3–5	DHL Express or GLS
6	Outside the EU (third countries)	individual	5–14	After End-Use Declaration

Free shipping — Poland: orders with a total gross value above 300.00 PLN are shipped at the Operator’s expense when the “PL InPost Parcel Locker” method (no. 1) is selected. The free shipping promotion does not cover shipments to the EU or outside the EU.
All lyophilised Products are resistant to short-term transport at ambient temperature, and therefore weather conditions (heat, frost) do not require special packaging or surcharges — shipping is carried out as standard at ambient temperature throughout the year.
The EU Tier 1 and Tier 2 shipping prices include the costs of robust protective packaging, basic insurance (up to 500 PLN) and transport documentation. They do not include customs duty and import taxes — in intra-Community EU trade no such charges will arise (see § 8).
The fulfilment time covers transport time only. To the total delivery time, 1–2 business days should be added for the preparation of the order in the Operator’s warehouse (see § 9).

§ 5. EU per-country matrix — regulatory conditions of 16 selected jurisdictions

The matrix below presents the key regulations that the Operator and the Qualified Buyer must take into account when shipping to selected EU member states. The matrix is informational in nature and does not replace an individual legal verification — the Qualified Buyer bears responsibility for the compliance of the import of the Product with the law of their jurisdiction.

Tier 1 — EU core:

Germany (DE): compliance with the Arzneimittelgesetz (AMG) § 73 is required — a prohibition on importing medicinal products without authorisation. Research Materials sold as laboratory reference standards for R&D purposes are permissible provided there is documentation confirming the exclusively research-related purpose. The label “For research use only — not for human or veterinary use” is required.
France (FR): Code de la santé publique L.5124-1 et seq. — restrictions on the trade in pharmaceutical substances. Sale to research laboratories is permissible on the basis of the status of a scientific entity. An end-user declaration is required.
Italy (IT): Decreto legislativo 24 aprile 2006 n. 219 (Codice Comunitario sui Medicinali) — implementation of Directive 2001/83/EC. Research Materials outside the definition of a medicinal product are permissible; an invoice marked “research materials” is required.
Spain (ES): Real Decreto Legislativo 1/2015 (texto refundido de la Ley de garantías y uso racional de los medicamentos y productos sanitarios). Import for research purposes is permissible on the basis of an AEMPS declaration (Agencia Española de Medicamentos y Productos Sanitarios) — responsibility lies with the Buyer.
Netherlands (NL): Geneesmiddelenwet (Wet van 8 februari 2007) Art. 18 — requirement for authorisation to trade in medicines. Research Materials outside the definition of “geneesmiddel” may be imported freely.
Belgium (BE): Loi du 25 mars 1964 relative aux médicaments — an analogous exclusion for research standards.
Austria (AT): Arzneimittelgesetz (AMG) BGBl. Nr. 185/1983 — the label “research use only” is required, in compliance with BASG (Bundesamt für Sicherheit im Gesundheitswesen).
Denmark (DK): Lægemiddelloven nr. 1180 af 12. december 2005 — sale to laboratories is permissible.
Czechia (CZ): Zákon č. 378/2007 Sb. o léčivech — research materials sold to R&D institutions are permissible.
Slovakia (SK): Zákon č. 362/2011 Z.z. o liekoch — analogous to CZ.

Tier 2 — EU periphery:

Portugal (PT): Decreto-Lei n.º 176/2006 (Estatuto do Medicamento) — R&D sale is permissible with appropriate documentation.
Ireland (IE): Irish Medicines Board Act 1995 / Health Products Regulatory Authority Act 2017 — compliance with the HPRA is required.
Finland (FI): Lääkelaki 395/1987 — Fimea, the Finnish Medicines Agency, regulates trade; research standards are permissible.
Sweden (SE): Läkemedelslag 2015:315 — Läkemedelsverket regulates imports; research materials are outside the definition of a medicine.
Greece (GR), Bulgaria (BG), Romania (RO): standard compliance requirements with local medicines agencies (EOF, BDA, ANMDM); R&D documentation is required.
Estonia (EE), Latvia (LV), Lithuania (LT): Baltic states — regulations harmonised with the EU; R&D sale is permissible.
Hungary (HU), Slovenia (SI), Croatia (HR): standard compliance with medicines agencies (OGYÉI, JAZMP, HALMED).
Cyprus (CY), Malta (MT), Luxembourg (LU): smaller EU markets; individual verification is required for orders above 5000 PLN.

General clause: the Operator supplies Products exclusively with the label “For research use only — not for human or veterinary use” and an invoice with the customs marking “research materials / laboratory reference standards”. The Qualified Buyer declares, in the course of placing the order, that they have knowledge of the regulations of their jurisdiction and bear responsibility for them.

§ 6. Logistics partners

The Operator cooperates with the following carriers: – InPost S.A. — domestic shipments (courier and parcel lockers); the Parcel Locker is the primary, cheapest shipping channel. – DPD Polska sp. z o.o. — domestic priority shipments and selected EU Tier 1 shipments. – GLS Poland sp. z o.o. — EU Tier 1 and Tier 2 shipments; cooperation in the area of European export. – DHL Express (Poland) sp. z o.o. — EU priority shipments and all shipments outside the EU.
The choice of a specific carrier for a given delivery method depends on: – the delivery area (Poland / EU Tier 1 / EU Tier 2 / outside the EU), – the weight and dimensions of the parcel, – the availability of services on a given day and in a given region.
The Operator reserves the right to change the carrier for a specific parcel without changing the price for the Qualified Buyer, provided that the delivery time specified in § 4 is maintained.
The waybill number (tracking number) is provided to the Qualified Buyer electronically (e-mail) immediately after the parcel is dispatched, together with a link to track its status in the carrier’s system.

§ 7. Export outside the European Union — End-Use Declaration and Sanctions Policy

Shipments outside the EU (to third countries) are subject to an extended compliance procedure, comprising: – Verification of the delivery address against consolidated sanctions lists (EU Consolidated Sanctions List, US OFAC SDN, HMT UK Sanctions List, UN Consolidated List). – End-Use Declaration — a written statement by the Qualified Buyer containing:
- data identifying the Qualified Buyer and the end-user institution (if different),
- a description of the intended purpose of the Product (research purpose, project, grant number),
- an undertaking not to resell or ship the Product to geo-blocked jurisdictions,
- a declaration that the Product will not be used for military purposes, dual-use purposes, or purposes prohibited by international law,
- the signature of an authorised person with the institution’s stamp (if applicable).
- Export documentation — a commercial invoice with the description “research materials / laboratory reference standards”, a packing list, the Operator’s EORI, and a customs declaration SAD/EX-A.
Procedure for export outside the EU: – The Qualified Buyer sends an enquiry to compliance@purepoint.pl with a description of the order, the country of destination and the institution’s details. – The Operator, within 5 business days, prepares an individual calculation (cost of shipping, insurance, forecast of customs duty and taxes) and sends a template End-Use Declaration. – After acceptance of the calculation and signing of the End-Use Declaration, the Qualified Buyer makes payment. – The Operator dispatches the parcel with full customs documentation within 3 business days of payment being credited.
The full rules for export outside the EU, including the geo-blocked list and the verification of restricted parties, are set out in the Sanctions and Export Policy of the PUREPOINT Shop, which constitutes a separate document available at purepoint.pl/polityka-sankcji/.

§ 8. Customs duty, import charges, HS tariff classification

Intra-Community supply of goods (PL → EU): in accordance with the principle of the free movement of goods in the EU (Art. 28 of the Treaty on the Functioning of the European Union) — no customs duty is charged. VAT is settled in accordance with the intra-Community trade mechanism (WDT/WNT) under the rules set out in the Act of 11 March 2004 on the tax on goods and services (Journal of Laws 2024 item 361, as amended) and in the regulations of the Qualified Buyer’s country.
Export outside the EU: customs duty and import taxes are borne by the Qualified Buyer in accordance with the customs tariff of the country of destination. The Operator provides documentation enabling correct customs clearance, but is not liable for the amount of customs duties, the carrier’s handling charges, or for the refusal of clearance by the customs authorities of the country of destination.
HS tariff classification: – HS 2933.79.00 — “Other heterocyclic compounds with nitrogen hetero-atom(s) only” — used for most lyophilised peptides. – HS 3822.00.00 — “Diagnostic or laboratory reagents on a backing and prepared diagnostic or laboratory reagents, whether or not on a backing, other than those of heading 3002 or 3006; certified reference materials” — used for reference standards. – The HS classification is verified individually for each Product and country of destination.
Description on the commercial invoice: all export shipments are invoiced with the description “research materials / laboratory reference standards — not for human or veterinary use”, which reflects the actual nature of the Product and ensures consistency with the customs declarations.
EORI numbers: the Operator holds an assigned EORI number enabling customs clearance within the EU. A Qualified Buyer importing from outside the EU must hold their own EORI number (or a national equivalent) in the country of destination.

§ 9. Order fulfilment time — preparation and transport

The total order delivery time comprises two stages: – Stage I — Order preparation (1–2 business days): verification of the Qualified Profile Statement (KOP), crediting of payment, picking of the order in the warehouse, robust protective packaging (box + bubble wrap), issuing of documents (invoice, waybill), issuing of export documentation (if applicable). – Stage II — Transport: in accordance with the times specified in the table in § 4 (1–14 business days depending on the method and area).
Cut-off time: orders paid by 13:00 Polish time (CET/CEST) on business days are prepared and dispatched on the same business day (for the PL DPD priority courier method) or on the next business day (other methods).
Days off work: the Operator does not carry out shipping on Saturdays, Sundays or public holidays (in accordance with the Act of 18 January 1951 on days off work, consolidated text: Journal of Laws 2020 item 1920). Orders placed on days off are prepared on the next business day.
Logistics peak periods: during holiday periods (Christmas, Easter), Black Friday / Cyber Monday and other periods of increased traffic, the Operator reserves the right to extend the order preparation time by an additional 1–2 business days. Information about extended time frames is communicated on the Shop’s home page at least 7 days in advance.
Order statuses: the Qualified Buyer receives e-mail notifications of changes to the order status: – “Order received” — immediately after placement, – “Payment credited” — after confirmation of payment, – “In preparation” — start of picking, – “Dispatched” — together with the waybill number, – “Delivered” — confirmation of receipt.

§ 10. Procedure on collection — parcel inspection and damage report

The Qualified Buyer is obliged to inspect the parcel without delay in the presence of the courier, or immediately after collection from the parcel locker, in particular: – The condition of the outer packaging — the absence of mechanical damage (punctures, crushing, signs of flooding, signs of opening). – The integrity of the seals and security tape — the tape bearing the Operator’s logo should be unbroken. – The condition of the shock protection — the completeness of the filler (bubble wrap / paper) protecting the glass vials. – The condition of the Product — the immediate packaging (vial) undamaged, the label legible, the closure tight, the lyophilisate (powder) without visible damage.
Damage report with the courier: in the event of mechanical damage to the packaging, breach of the seal or other anomalies being found, the Qualified Buyer is obliged to draw up, together with the courier, a damage report containing: – a description of the damage, – the date and time of collection, – the courier’s details, – photographic documentation (the Qualified Buyer independently takes photographs of the packaging and the Product). The absence of a damage report drawn up at the moment of collection significantly hinders the pursuit of claims against the carrier and may result in refusal of insurance payment.
Deadline for reporting damage to the Operator: mechanical damage or Product defects detected on collection must be reported to the Operator within 24 hours of collection of the parcel to the address compliance@purepoint.pl, enclosing: – the order number, – the damage report (if drawn up), – photographic documentation of the packaging and the Product, – a description of the problem. Reports submitted after 24 hours are subject to individual analysis and may be rejected if it is not possible to establish that the damage arose at the transport stage.
Procedure after a report: the Operator, within 5 business days of receiving a complete report, takes a decision on: – replacement of the Product at the Operator’s expense (supplementary shipment), – refund of the value of the Product (where replacement is not possible), – dismissal of the complaint (with justification), if the analysis shows no fault on the part of the Operator or the carrier.

§ 11. Parcel insurance

Basic insurance: every parcel handled by the Operator is covered by standard insurance up to the amount of 500.00 PLN, included in the shipping price. The insurance covers destruction, loss or theft of the parcel during transport, under the rules set out in the carriers’ terms and conditions (InPost, DPD, GLS, DHL).
Extended insurance (on request): in the case of orders with a value above 500 PLN, the Qualified Buyer may, at the order placement stage, select extended insurance up to the full value of the Product. The cost of extended insurance is: – 0.5% of the value of the Product for PL orders, – 1.0% of the value of the Product for EU Tier 1 orders, – 1.5% of the value of the Product for EU Tier 2 orders, – individual for orders outside the EU.
Insurance exclusions: standard and extended insurance does not cover: – deterioration in the quality of the Product due to improper storage after delivery (in particular, failure to refrigerate after reconstitution), – delays resulting from force majeure, – damage resulting from an incorrect delivery address provided by the Qualified Buyer.
Pursuit of claims: where there is a need to use the insurance, the Operator acts on behalf of the Qualified Buyer towards the carrier on the basis of the damage report, photographic documentation and the report submitted within 24 hours (see § 10 para. 3).

§ 12. Emergency situations — damage, delay, return to sender

Damage to the parcel: procedure in § 10 para. 1–4.
Delivery delay: in the event of the time specified in § 4 being exceeded by more than: – 2 business days for PL shipments, – 3 business days for EU Tier 1 shipments, – 5 business days for EU Tier 2 shipments, the Qualified Buyer may approach the Operator with a request for: – intervention with the carrier to expedite delivery, – submission of a complaint to the carrier for a refund of the cost of priority shipping, – termination of the contract and a refund of the value of the order (in the event of a delay of more than 14 business days with no forecast of delivery).
Return to sender: in the event of the parcel being returned to the Operator’s warehouse for reasons attributable to the Qualified Buyer (failure to collect from the parcel locker within the time limit, incorrect address, refusal to accept delivery), the Operator: – contacts the Qualified Buyer in order to arrange re-shipment (at the Qualified Buyer’s expense) or cancellation of the order, – in the case of re-shipment, adds the cost of re-dispatch and protective packaging — priced individually.
Force majeure: the Operator shall not be liable for delays or the inability to carry out shipping resulting from force majeure (natural disasters, carrier strikes, border blockades, failures of logistics infrastructure, acts of public authority, acts of war, pandemics). In the event of force majeure occurring, the Operator immediately informs the Qualified Buyer and, together with them, agrees on further steps (suspension of the order, refund of payment, postponement of the deadline).

§ 13. Geo-block — exclusion of sales to specified jurisdictions

The Operator applies an exclusion of sales to the jurisdictions listed in § 3 para. 3 of this Policy. The exclusion covers: – blocking the placement of orders from delivery addresses in geo-blocked jurisdictions, – blocking the placement of orders from IP addresses geolocated in geo-blocked jurisdictions (with the possibility of unblocking on a written request with verification), – blocking shipments to correspondence addresses in geo-blocked jurisdictions, – blocking payments originating from banks subject to EU sanctions.
The detailed rules of the geo-block, including the full list of jurisdictions, the verification procedure and the exceptions, are set out in the Sanctions and Export Policy of the PUREPOINT Shop, available at the address purepoint.pl/polityka-sankcji/.
Attempts to circumvent the geo-block (e.g. by providing a false address, using the services of intermediaries, or freight-forwarding services for the purpose of re-export to geo-blocked jurisdictions) are treated as: – a breach of the Shop Terms and Conditions — grounds for immediate termination of the contract, – a breach of the End-Use Declaration (if submitted) — criminal liability under Art. 233 of the Act of 6 June 1997 — the Polish Penal Code (Journal of Laws 2024 item 17, as amended, hereinafter: the “PC”) for a false statement, – a potential breach of EU sanctions provisions — reported to the competent authorities (Office of Competition and Consumer Protection, General Inspector of Financial Information, Border Guard).

§ 14. Shipping complaints — procedure

Complaints concerning shipping (damage, delay, non-delivery, non-conformity with the order) are submitted by the Qualified Buyer to the address compliance@purepoint.pl with the annotation “Shipping complaint — order no. […]”.
The complaint should contain: – the Qualified Buyer’s details (name, NIP, correspondence address), – the order number, – a description of the problem together with the date of occurrence, – photographic documentation (if it concerns damage), – the damage report (if drawn up with the courier), – the Qualified Buyer’s demand (replacement, refund, repair of the damage).
The Operator examines the complaint within 14 days of receiving it in complete form. Where it is necessary to obtain additional information from the carrier or the Qualified Buyer, the time limit may be extended to 30 days, of which the Operator informs the Qualified Buyer without delay.
Exclusion of statutory warranty in B2B: in accordance with Art. 558 § 1 CC, in trade between entrepreneurs the statutory warranty for physical and legal defects of the item sold is excluded to the extent specified in the Shop Terms and Conditions. The provisions of this Policy concerning shipping complaints constitute contractual rights of the Qualified Buyer independent of the statutory warranty.
B2B liability cap: the Operator’s liability for improper performance of the contract in the area of shipping is limited to the value of the order plus the cost of shipping. Liability is excluded for indirect damage, lost profits (lucrum cessans), and damage in respect of the Qualified Buyer’s research projects.

§ 15. Bibliography

Act of 23 April 1964 — the Polish Civil Code (consolidated text: Journal of Laws 2024 item 1061, as amended).
Act of 6 June 1997 — the Polish Penal Code (consolidated text: Journal of Laws 2024 item 17, as amended).
Act of 6 September 2001 — the Pharmaceutical Law (consolidated text: Journal of Laws 2025 item 750, previously Journal of Laws 2024 item 686, as amended). Art. 124 para. 1: “Whoever, without the required authorisation, places a medicinal product on the market shall be subject to a fine, the penalty of restriction of liberty, or deprivation of liberty for up to 2 years.”
Act of 11 March 2004 on the tax on goods and services (consolidated text: Journal of Laws 2024 item 361, as amended).
Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws 2024 item 1796, as amended, hereinafter: the “UPK”).
Act of 18 January 1951 on days off work (consolidated text: Journal of Laws 2020 item 1920).
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Brussels I bis).
Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
Council Regulation (EU) No 833/2014 of 31 July 2014 concerning restrictive measures in view of Russia’s actions destabilising the situation in Ukraine (as amended).
Council Regulation (EC) No 765/2006 of 18 May 2006 concerning restrictive measures against Belarus (as amended).
Council Regulation (EU) No 36/2012 of 18 January 2012 concerning restrictive measures in view of the situation in Syria.
Council Regulation (EU) 2017/2063 of 13 November 2017 concerning restrictive measures in view of the situation in Venezuela.
Council Regulation (EU) No 401/2013 / 2013/184 of 2 May 2013 concerning restrictive measures in view of the situation in Myanmar / Burma.
Directive 2001/83/EC of the European Parliament and of the Council of 6 November 2001 on the Community code relating to medicinal products for human use.
Germany: Arzneimittelgesetz (AMG), BGBl. I S. 1990.
France: Code de la santé publique — Partie législative — Cinquième partie: Produits de santé.
Italy: Decreto legislativo 24 aprile 2006 n. 219 — Codice Comunitario sui Medicinali.
Spain: Real Decreto Legislativo 1/2015, de 24 de julio.
Netherlands: Geneesmiddelenwet, Wet van 8 februari 2007.
Austria: Arzneimittelgesetz (AMG), BGBl. Nr. 185/1983.
Denmark: Lægemiddelloven nr. 1180 af 12. december 2005.
Czechia: Zákon č. 378/2007 Sb. o léčivech.
Slovakia: Zákon č. 362/2011 Z.z. o liekoch a zdravotníckych pomôckach.
Portugal: Decreto-Lei n.º 176/2006, de 30 de agosto — Estatuto do Medicamento.
Ireland: Irish Medicines Board Act 1995 / Health Products Regulatory Authority.
Finland: Lääkelaki 395/1987.
Sweden: Läkemedelslag 2015:315.
Customs Convention on the International Transport of Goods under Cover of TIR Carnets (Geneva 1975).
International Convention on the Harmonized Commodity Description and Coding System (HS) — Brussels 1983.
CMR Convention on the Contract for the International Carriage of Goods by Road (Geneva 1956).
EU Consolidated Sanctions List, US OFAC SDN, HMT UK Sanctions List, UN Consolidated List.

§ 16. Change history

Version	Date	Description of change	Author
1.0	2026-05-22	First version of the PL Shipping Policy. Table of prices, fulfilment times, basic procedures.	FIRSTSTONE Compliance Team
1.1	2026-05-24	Addition of the EU Tier 1 / Tier 2 sections. Table of EU shipping costs.	FIRSTSTONE Compliance Team
2.0	2026-06-06	Major revision v2: introduction of the Qualified Buyer category throughout the text; a full per-country matrix for 16+ EU states with legal bases; expansion of the export-outside-the-EU section (End-Use Declaration, HS classification 2933.79.00 / 3822.00.00); clarification of the geo-block (RU, BY, IR, KP, SY, CU, VE, MM); ERRATA correction of Art. 124 of the Pharmaceutical Law (up to 2 years, not 8 years + PLN 5 million); introduction of the B2B liability cap (value of the order + shipping); exclusion of the statutory warranty in B2B (Art. 558 § 1 CC); expansion of the bibliography with full Journal of Laws references and national legal acts of the EU; update of the Operator’s data (KRS 0001254766, ADE, Gdańsk ul. Wierzbięcice 44A/40A correspondence address); harmonisation with the Terms and Conditions v2, Privacy Policy v2 and Sanctions Policy.	FIRSTSTONE Compliance Team
2.1	2026-06-17	Substantive correction — ambient shipping model + storage description: erroneous statements regarding a requirement to store/transport at a temperature of ≤ −20°C and a cold chain were removed. The recommended storage of the Product (lyophilisate, powder) was set to 2–8°C, away from light and moisture; the justification for ambient shipping was changed from “stable at room temperature” to “lyophilisate resistant to short-term transport at ambient temperature”. Shipping carried out at ambient temperature, without cooling inserts (gel pack), dry ice, isothermal packaging (VIP/EPS), datalogger or TTI. The marking of the outer box was updated to “STORE AT 2–8°C”. After reconstitution, storage at 2–8°C and short-term use. The InPost Parcel Locker was reinstated as the primary, recommended and cheapest delivery method; the “Cold chain” column was removed from the table of delivery methods (§ 4). The clauses concerning mechanical damage, complaints and insurance were retained.	FIRSTSTONE Compliance Team

§ 17. Final clause

In matters not regulated by this document, the mandatory provisions of Polish law and the law of the European Union shall apply. In the event of doubts as to interpretation, please contact compliance@purepoint.pl.

Telephone contact is available for customers holding an account in the order service panel and on request at compliance@purepoint.pl.

Operator: FIRSTSTONE TRADING sp. z o.o. ul. Wierzbięcice 44A/40A, 61-568 Poznań, województwo wielkopolskie KRS 0001254766 | NIP 7831958614 ADE: AE:PL-21312-60691-FGBFV-19 contact@purepoint.pl | compliance@purepoint.pl

Effective date: 6 June 2026 Version: 2.0

Shipping — the facts

Ships within 24 h — an order placed now goes out on Friday.
Delivery 1–2 business days — arrives September 14–15.

When we pack: Every business day. Orders paid by 13:00 are packed the same day.
When we ship: Parcels leave by 15:00 and enter the courier network the same day.
When it arrives: Usually 1–2 business days after dispatch (InPost).
After 13:00 and weekends: Orders after 13:00, on weekends and holidays ship the next business day.
Where we ship from: From Poland, our warehouse in Gdańsk. VAT invoice with every order.